To complete your order;

Submit your request in our country using the button next to the relevant order in the "My Orders" section. If you made a purchase without registering, please email [email protected] using the order number found in the order confirmation email you received.
If you wish to exchange a product in the color you ordered for a different date or time, you can return it and reorder the desired product. To expedite the process, an exchange option is not available.

Return Policy

Purchased products must be unused, tested only in the domestic market, and suitable for resale.
Delivery notification must be in the original packaging, with all tags intact and the packaging undamaged.

Will I pay the return shipping costs?

You will not be charged for shipping on discounted and promotional items, except for returns. You can return your order free of charge using the return shipping code provided.
If your order includes an invoice or promotional item, you will be responsible for the shipping cost.

When can I make a return or canceled product or an undesired price change?

After the product is delivered to us, it is delivered to the required unit to verify its compliance with the return requirements. This process will take 2 days after the product reaches us, depending on the volume.
If the product return requirements are met, the return process will be completed within 2-10 days.
Products that do not meet the return requirements will be returned to your address. You will be billed for the refund fee for any non-compliant returns.
Once your return is completed, a notification email will be sent to your registered email address.
The refund of the product price to your card depends on your bank's policies. Credit card payments are processed within a few days, while debit card refunds may take longer.
Payments made by money transfer will be processed within 2 business days for the same amount.

Note: The refund process may vary depending on your card, with the exception of bank details.

Can I return products whose 14-day return period has expired?

According to the distance selling agreement, the return period for online/mobile purchases is 14 days. Delivery verification of your shipment begins within this period.